From the beginning, they gave us the best customer service that I personally have ever had. I was planning a stay for several family members and friends, who all were arriving on different days for my wedding. The Sales Manger was very personable with me. She actually even took the time to call me to confirm all the reservations, and tell me how important it was to her, to make this stay for myself, my friends, and my family the best experience for my wedding party. The breakfast was delicious, the rooms, were great. It was like we had our own mini apartment. I would definitely recommend Mainstay to ANYONE. ALL of the customer service was fantastic from everyone there!
I stayed the week before Christmas. Being away from home so close to the holidays is hard, but my experience was very heart warming. The service was beyond my expectations. The Breakfast Lady was so delightful and showed the guests what Southern Hospitality is truly about. She made waffles with fresh fruit, cookies, and kept our coffee topped off. I noticed that she made the children waffles and gave them yogurt. I would recommend this hotel to everybody that is traveling in the Knoxville/Alcoa area. The rooms felt like home.
The staff at Mainstay Suites made our trip. With twenty-five rooms booked for an out of town wedding party, we knew that this was going to be a logistical nightmare in the making, but nothing could have been further from the truth. Despite our large party size, including three dogs, an infant, and two wild toddlers, we were made to feel welcome at every turn. Use of the Conference Room for group meals, the pool deck for unwinding time, and the common area for late night bull sessions was enjoyed by everyone in attendance. The rooms were ideal for long-term stay with every amenity covered. Extensive cable TV selections, Wi-Fi, and very comfortable bedding helped us forget home for five nights. Great job, Mainstay!
Stayed here with several family members for a wedding. The conference room worked out well for a catered rehearsal dinner. The staff was helpful and breakfast was good. We enjoyed sitting out by the pool and visiting late into the night.
I chose this hotel for my out of town wedding guests because it's near the airport, fully renovated, and was near where we got married. The staff were super friendly, and my family was very pleased. We reserved the conference room for our rehearsal dinner (catered BBQ), and it worked out great!
Stayed at this hotel to ride the Tail of the Dragon and visit Smokey Mountain Harley. The staff we the friendliest I have experienced in a very long time. They went out of their way to ensure there was plenty of Breakfast foods for everyone. They even provided lunch for us one day. The rooms were very clean. I would recommend this hotel to anyone wishing to stay in the area!
Although my stay here was brief, it's been a delight. The staff has made me feel right at home from the start. I was greeted with a smile when I arrived at 1:00am and the staff has gone beyond the call of duty from helping me sort out my complicated bill, to chatting with me about all that this sweet town offers....I get the sense that they really care that I get want I need. The rooms are spacious, clean and comfortable. I love that there is always fruit and tea available in the lobby, and the location is close to everything! I will be coming back over the next few months, and will be happy to book with MainStay Suites again and again....I may even bring a few friends next time. Thanks so much!
We found this hotel just by chance and were very glad we did. We only needed one night as we were travelling on to Pigeon Forge from Nashville. The rooms were clean and comfortable and the receptionist was very helpful with where to eat and onward travel.